Customer Engagement Specialist, Boston, MA


Minimum Qualifications:

  • Impeccable character, enduring integrity, sound judgment
  • Ability to deal with ambiguity, adapt quickly to changing demands and work with emerging technologies, methodologies and solutions
  • Demonstrated independent critical problem solving skills
  • Experience working in the technology sector.

Preferred Qualifications:

  • Interest in both advancing national security and personal growth
  • A minimum of 2-7+ years experience within tech environments
  • History of having confronted significant hurdles and excelled at them
  • Demonstrated ability to shape ambiguous environments into successful outcomes
  • Thorough understanding of startup company culture and operations
  • Private sector experience is a must
  • Experience in commercial sales, business development, operations, or product a plus
  • Prior military, IC, or government experience advisable
  • Start-up experience or blue-chip tech company experience highly desirable
  • Executive experience a plus
  • VC ecosystem experience a plus

Responsibilities for the role:

The Commercial Engagement Executive will support Portfolio Directors in assessing prospective customer needs, understanding the market landscapes for applicable technology components, sourcing companies/technologies to deliver the necessary solution(s) and evaluating commercial viability. The role requires working level knowledge of the Artificial intelligence space, along with an understanding of the intricacies in building and deploying complex hardware / software solutions. This individual will be entrusted with developing a critical ecosystem of commercial partners for transformative DoD programs. This role is key to maintaining the United States’ national security posture and delivering critical capabilities directly to warfighters.

The Commercial Engagement Executive role reports to the Director of Commercial Engagement, and is a part of the Commercial Engagement Team (CET). The CET is tasked with delivering a compelling procurement experience to partner companies and with establishing, furthering, and managing DIU’s relationships with the private sector. The CET is composed of multiple executives who are responsible for commercial strategy (including delivering the right experiential product for acquisitions), outreach (business development and marketing), general relationship management, and market intelligence. The executive in this role will work closely with DIU Portfolio Directors & Members. Below are the responsibilities of this role:

  • Advising DIU Portfolios on any and all commercial considerations/topics
  • Supporting DIU Portfolios throughout government solicitation processes, to include:
  • Providing ongoing insights into emerging technologies
  • Productizing problem sets
  • Providing broad market snapshots
  • Identifying and establishing relationships with relevant vendors
  • Leading company viability analyses
  • Ensuring proper ongoing communication with vendor universe and, in certain cases VC partners
  • Delivering a consistent, on-brand DIU procurement experience to private sector partners, including VCs and partner companies – candidate must be comfortable interacting at the senior executive level
  • Developing subject matter knowledge of key industry focus areas
  • Participating in industry conferences, forums, and other events
  • Integrating into ongoing (CET) business development and marketing activities seamlessly
  • Maintaining market vigilance to be able to identify relevant technologies
  • Cultivating broad company level relationships across Artificial Intelligence / Machine Learning vectors
  • Fostering deep personal relationships with executives across the ecosystem
  • Representing the DIU brand with appropriate gravitas and poise in all situations

About Defense Innovation Unit (DIU):

We are changing how the Department of Defense (DoD) approaches commercial technology adoption. Through our agile processes, contract authorities, and diverse team of experts, we have reduced the time it takes the DoD to identify a problem, prototype a commercial solution, and implement it into the field to two years or less. Our DoD partners represent every Service and we engage at the highest levels to identify national security challenges that can be solved with commercial technology. Companies on contract with us are backed by top tier investors and represent $8 billion in private investments.

Job Category: Contract
Job Type: Full Time
Job Location: Boston MA

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